Terms of Service

This agreement is between you — the veterinary clinic — and ChurchWiseAI LTD. If we change these terms materially, we will give notice by email before the change takes effect. Continuing to use the service after that is acceptance.

VetWiseAI answers your phone and your messages. It does not practise your profession, and it never claims to.

• It is not a veterinarian, and it does not diagnose, prescribe, or give veterinary medical advice.
• It does not decide whether an animal needs to be seen, or how urgently.
• It does not quote a final price or commit the clinic to a course of treatment.

The assistant identifies itself as an AI and is designed around one rule: AI is a bridge to people, never a replacement for them. Its purpose is to capture what matters and get a human involved quickly.

We provide an AI assistant that answers calls and messages, captures enquiries, and passes them to you — together with a dashboard for reading transcripts and managing what the assistant knows.

We aim for continuous availability but do not guarantee uninterrupted service. The assistant depends on telephony, speech, and language-model providers we do not control. You should keep a way for people to reach you if the assistant is unavailable.

• Give the assistant accurate information. What it tells callers about your hours, your services, and your prices comes from you.
• Monitor what comes in. The assistant captures enquiries; acting on them is yours.
• Keep a human path available for anyone who wants one, and for urgent situations.
• Meet the notice and consent requirements that apply where you operate, including for call recording if you enable it.
• Keep your dashboard access secure and control who on your team has it.

Veterinary records are not covered by HIPAA, which protects human health information. That does not lower the standard we hold ourselves to — the data handling described in the privacy policy applies to every call — but it does mean you should not read any HIPAA claim into this service. The clinic remains solely responsible for veterinary judgement, triage decisions, and the care of every animal.

You may not use the service to:

• Break the law, or help anyone else to.
• Present the assistant as a human being, or strip out its disclosure that it is an AI.
• Configure it to give professional advice it is not qualified to give, or to discourage someone from seeking a person.
• Attempt to extract another customer’s data, or to probe or disrupt the system.
• Resell or white-label the service without a written agreement with us.

We may suspend an account that does any of these, and we will tell you why.

An AI assistant can misunderstand a caller, mis-hear a name or a number, or answer from out-of-date information you supplied. It is a tool for capture and triage-to-a-human, not a substitute for your judgement.

Where a conversation suggests real distress or an emergency, the assistant is built to stop trying to help and point to a person or an emergency service instead. You must not configure it to do otherwise.

Current pricing is on the pricing page at vetwiseai.com/pricing. We deliberately do not restate the numbers here, so that this page cannot fall out of step with them.

Subscriptions bill in advance and renew automatically until cancelled. Setup fees are one-time and non-refundable once setup work has begun. You can cancel at any time and keep access to the end of the paid period. Billing records are kept for seven years, as Canadian and US tax law requires.

We own the software, the assistant’s design, and the VetWiseAI name and marks. You own your content — your knowledge base, your recordings and transcripts, your contacts and configuration — and you keep ownership of it. You grant us only the licence needed to run the service for you.

The service is provided as-is. To the fullest extent the law allows, our total liability for any claim is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect or consequential losses, including lost business.

Nothing here limits liability that cannot be limited by law. Some jurisdictions do not allow these exclusions, in which case they apply only as far as permitted.

You may cancel at any time. We may terminate for non-payment or for a breach of the acceptable-use section, with notice where circumstances allow. On termination you can export your data; we keep it for 90 days after the subscription ends so an account can be reactivated, then delete it. You can ask for earlier deletion at privacy@churchwiseai.com.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction.

Questions: hello@vetwiseai.com
ChurchWiseAI LTD, operating as WiseAI Agency — VetWiseAI is one of its products.